94ok's Privacy Policy — Our firm commitment to protecting your data

01 Introduction

94ok (https://94ok.onl) is one of Bangladesh's most popular online gaming platforms. We take our members' privacy seriously. This Privacy Policy explains how 94ok collects and manages your personal information.

This Privacy Policy applies to the 94ok website, mobile app, and all related services. By reading it, you will understand:

• What types of data we collect and why
• How your data is used and stored
• Circumstances under which information may be shared with third parties
• What rights you have over your data

94ok adheres to international privacy standards and uses the latest technology to keep your data secure. If you have any questions about our Privacy Policy, reach out to our support team at any time.

02 What data we collect

94ok collects two types of information — information you provide directly and information collected automatically.

Directly Provided Information:

• At registration: name, email, mobile number, date of birth, and address
• For KYC verification: a copy of your National ID, passport, or driving license
• For payments: bank account number, Mobile Banking/Nagad number (card numbers are not stored)
• Support Sessions: Information you write or share with us

Automatically Collected Information:

• Device information: device type, operating system, browser
• IP address and approximate location
• Platform activity logs: login times, gaming history, transaction records
• Browsing information collected via cookies and tracking technologies

03 How we use your data

94ok uses your information only for specific, legitimate purposes — never excessively or unnecessarily. Here are the key reasons we use your data:

• Account Management: For registration, login, identity verification, and profile updates.
• Service Delivery: To provide all platform services, including the full gaming experience, deposits, and withdrawals.
• Ensuring Security: To prevent fraud, money laundering, and illegal activities.
• Meeting legal obligations: To comply with regulatory requirements.
• Contact: To send important updates, transaction confirmations, and support-related messages.
• Service Improvement: To improve platform quality, speed, and overall user experience.
• Personalized Offers: To offer relevant promotions and bonuses based on your preferences.

04 Data Sharing Policy

94ok never sells your personal information to third parties. However, limited data may be shared in certain circumstances:

• Payment Processors: Necessary payment details are shared with Mobile Banking, Nagad, or your bank to complete transactions.
• Technology Partners: Trusted technology providers may access limited data to operate the platform.
• Legal requirements: Data may be disclosed in response to court orders, government investigations, or valid requests from regulatory authorities.
• Fraud Prevention: For security purposes, limited verification data may be shared with other platforms.

Before sharing any information, 94ok ensures that the receiving party adheres to equivalent data privacy standards. All our partners are contractually obligated to keep your data secure.

05 Cookie Policy

94ok uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device.

• Essential cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional Cookies: To remember your preferences such as language and settings.
• Analytics Cookies: To analyze platform usage and improve our services. These can be turned off.
• Marketing Cookies: To show relevant ads and promotions. You can manage these preferences.

You can manage or delete cookies through your browser settings. Note that disabling certain essential cookies may affect some platform features.

06 Data Protection Measures

94ok uses industry-leading technology to protect your data. Our security measures include:

• SSL/TLS Encryption: All your data is secured with 256-bit SSL encryption in transit.
• Data Encryption: Sensitive data stored on our systems (passwords, payment information) is kept in encrypted form.
• Firewall & Intrusion Detection: Advanced firewall systems protect against unauthorized access.
• Regular Security Audits: Regular security audits are conducted by third-party experts.
• Two-Factor Authentication (2FA): Two-factor authentication is available as an additional layer of security.
• Access controls: Only authorized personnel have limited access to necessary information.

07 Data Retention Period

94ok retains your information only for as long as necessary. Retention periods by data type:

• Account information: For the duration the account is active and as required by law after closure.
• Transaction Records: A minimum of 5 years, in line with financial regulatory requirements.
• KYC documents: At least 5 years after account closure.
• Communication Records: Support tickets and chat logs are retained for up to 3 years.
• Analytics Information: Up to 2 years, after which it may be retained in anonymized form.

After the specified retention period, data is securely deleted or anonymized. It may be retained longer if required by legal obligations.

08 Your Privacy Rights

As a 94ok member, you have several important rights over your own data:

To exercise any of these rights, contact our support team. We typically respond within 30 business days.

09 Minor Protection Policy

94ok strictly prohibits use of its services by anyone under 18. We do not knowingly collect information from minors.

• Date of birth is verified at registration, and users under 18 are not accepted.
• If there is any doubt, additional age verification documents may be requested.
• If we discover that a minor has created an account, that account will be immediately closed and all associated data permanently deleted.
• If a parent or guardian discovers their child is using 94ok, please contact our support team immediately.

10 Changes to the Privacy Policy

94ok may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notification will be sent via email or through the platform.
• Continued use of the platform after changes have been made will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may close your account.

11 Contact Us

Contact us for any questions, concerns, or to exercise your rights regarding the Privacy Policy:

• Email: [email protected]
• Support: Get 24/7 support via the platform's live chat
• Response Time: Typically 1–3 business days